FAQ
Any Questions?
It is simply the designer Agi Taflinska, who offers for the first time, for purchase, all of her creations from her imaginary world of lampshades that existed only in her mind until now. You can find more about it here.
Each creation comes from the imagination of designer - Agi Taflinska. All lampshades are made in small quantities (bigger quantities can be available upon request). Lampshades are handcrafted by MoNUII studio based in Marseille with high-quality materials. The MoNUII lamps collection is a harmonious blend of minimalism and organic design, drawing inspiration from the natural world. Alongside the basic line of fully customisable lampshades, MoNUII offers diverse and creative approaches such as 'Words on Lights' and 'Colours & Patterns,' designed to create truly unique pendant lamps.
What sets MoNUII’s lampshades apart is the opportunity for personalisation. As with the "Words on Lights" and "Colours & Patterns" approach customers can choose sentences, words, or even custom patterns to adorn the lampshades. These words are incorporated into the design as repeating motifs or subtle accents, transforming each lampshade into a poetic artifact. Whether it’s a favourite quote, a meaningful phrase, or a collection of evocative words, the text becomes an intrinsic part of the lampshade’s design. Additionally, all lampshades from the Basic Collection and the Lampshade with Wood Bands Collection can be customised:
1. Cable length
2. Additional cable colours
3. Coloured wood bands
These customisations can be requested via email at info@monuii.com with the subject 'Customisation Request' before placing an order at additional cost.
New products will regularly be added to the MoNUII collection. Stay tuned!
All transactions made on the site are highly secure. Furthermore, MoNUII undertakes not to keep your bank details. Finally, we reinforce the security of payments thanks to the 3D Secure system for Visa, Mastercard and American Express cards that are equipped with it. An additional step takes place at the time of payment, allowing the identity of the cardholder to be verified and the transaction to be validated.
As each bank has its own authentication system, we invite you to contact your bank directly if you have any questions about your 3D Secure code.
When your order is shipped, you will receive an email with the tracking number of your package.
You have a legal withdrawal period of 14 days from the date of receipt of your package to inform us of your intention. Please send this request to info@monuii.com .
The product must not have been used, modified or damaged. It must be returned in its original packaging. Any return that does not conform or is unsuitable for resale (damaged, spoiled, used or soiled) will be rejected and the parts will be sent back to you.
Any request for a return (including an exchange) must be declared in advance by e-mail to info@monuii.com . Please also specify the method of refund chosen (Exchange, Credit valid on the site or Refund).
IMPORTANT: The cost of all returns is fully borne by the customer. Third-party items, such as Socket Kits, can only be returned if the package reaches our address within 14 days. However, third-party cables are non-refundable.
Please note that the right of withdrawal does NOT APPLY to custom-made or personalised lampshades (such as 'Words on Lights' and 'Colours & Patterns' created upon your personal design request).
We invite you to contact our Customer Service by e-mail via info@monuii.com indicating your order number. We will do our best to find a solution as soon as possible.